Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn or unused, in its original packaging, and you'll need proof of purchase. To start a return, contact us at hello@kalmerkid.com.

Damages, faults, or issues — Please contact us with photos of the issue as soon as possible after delivery. For certain lower-value items, we may issue a refund or replacement without requiring the item to be returned. For other items, we'll provide return instructions, including the address to send it to.

We reserve the right to decline a refund, or to request the item be returned, if we have reason to believe this policy is being misused.

Exceptions / non-returnable items — Custom or personalised items (such as embroidered products) can only be returned if faulty. We don't accept returns on sale items or gift cards.

Refunds — Once approved, you'll be refunded automatically to your original payment method within 10 business days.

Returns, where applicable, should be sent to: KalmerKid, 18 Chisenhale, Orton Waterville, Peterborough, PE2 5FP, United Kingdom.